Vintage matte underarm bag with cardholder for lost and stolen protection

Frequently Asked Questions

How much is shipping?

Standard shipping is free for all products to all supported destinations, with no minimum order value. See our Shipping Policy.

When will my order arrive?

Order preparation normally takes 1–7 business days. Estimated transit after dispatch is generally 1–4 weeks, depending on destination and carrier. You will receive tracking information when available.

How can I track my order?

Use the tracking link in your dispatch email or visit Order Tracking. If tracking is unavailable or has not updated, email support@zoraflux.com with your order number.

Can I change or cancel an order?

Email us as soon as possible. Orders may be changed or cancelled only before dispatch. Once dispatched, the published Return & Refund Policy applies.

How do returns and refunds work?

Please read the Return & Refund Policy before sending an item. Contact us first for approval and return instructions. Refund timing and eligibility are governed by that policy.

What payment methods do you accept?

The payment methods available for your country, currency and device are shown securely in Shopify Checkout. See Payment Methods.

How can I contact ZORAFLUX?

Email support@zoraflux.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM (GMT+1). Business details are available on our Contact Us page.